Attend People and Process Events

Learn why counter-intuitive works!

People and Process events are run in conjunction with Chambers of Commerce and other organisations to ensure a broad range of participants. Welcome!

Less is More: Realising the benefits of demand-driven process design

27 May 2009

Download now! The presentation and recommended reading list from this event.

The Chartered Institute of Purchasing & Supply (CIPS) New Zealand committee is delighted to invite WRCC members to the second of our four premium Wellington events for 2009 being hosted by the Chamber, at the CIPS member rate.

Our guest speaker, Stephen Hay (Director, People & Process Limited) has a proven track record in helping service organisations streamline their operations and build capacity through the design and delivery of smarter business processes.

Utilising his extensive experience, Stephen will share his learning and provide valuable insight into how non-value-adding work (waste) can be identified and eliminated to drive significant customer and productivity improvements.

View full details and download invitation here.

Date and Time: Wednesday 27 May 2009, 5:00pm - 7:45pm
Place: WRCC, Level 28 of the Majestic Centre, 100 Willis St, Wellington
Investment: AU$25 CIPS & Chamber Members; AU$33 Non-members
Complimentary drinks and canapes will be provided.
RSVP: Register and pay online by Visa, Amex or Mastercard. If paying by Diners, please contact Jayne on (021) 278-8511 or email nzevents@cipsa.com.au

A 3-part series of People and Process events with the Porirua Chamber of Commerce

HR & Employment Seminars

Session One: Reconciling the external and internal views of your organisation

19 June 2009

You've done your market segmentation. You know the demand placed on your organisation and what your customers want. But you use an org chart to describe your organisation. And all that tells you is who approves your leave and who can authorise your pay rise.

Join Stephen Hay of People and Process to learn why reconciling these points of view is imperative to today's economic climate. Booking details below.

Session Two: Why internal efficiencies lead to higher costs

17 July 2009

You're on an efficiency drive - do more with the same, if not less! But do you realise that increasing efficiency in one department leads to higher overall costs? That making savings here, adds to costs there? And that the savings targets you are reaching have just sliced your margins to pieces? Doesn't anyone care about profits any more?

Join Stephen Hay of People and Process to learn why less efficiency leads to better service. Booking details below.

Session Three: How to deal with variation in service organisations

21 August 2009

Variation, the bane of all process analysts. Reduce variation and your costs will go down, you're told. But did you know that service providers thrive on variation? That reducing variation in a service organisation drives costs up!

Join Stephen Hay of People and Process to learn why variation is a good thing if you're a service provider and how to ensure that more variation leads to better service. Booking details below.

Stephen Hay, Director of People and Process, helps organisations understand their business processes and how to use that knowledge to reduce costs and improve client relations. He has worked with companies from New Zealand, Australia and Europe in industries covering telecommunications, health, international development and research as well as the public sector.

Booking

Date and Time:

• Session One: 1pm, Friday 19 June 2009
• Session Two: 1pm, Friday 17 July 2009
• Session Three: 1pm, Friday 21 August 2009

Your future productivity depends on it!

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