What is People and Process Limited?

Our Vision

Service organisations that have moved beyond the manufacturing business model and transformed themselves into top performers

Our Mission

To assist service organisation Chief Operating Officers create organisations in which people feel fulfilled in their work and with which clients enjoy transacting.

Our Core Purpose

The core purpose of People and Process Limited is to help service organisations transform themselves into top performers.

People and Process Limited is an organisation transformation consultancy for the CEOs of state sector service organisations who are concerned that their current organisational structure and process hinders the fulfilment of their organisation's mission.

People and Process Limited assists public sector service providers to transform their organisational structure and processes by using state-of-the-art process modelling methodology and tools (organisational cartography) combined with practical strategic management techniques, which will enable the client organisations to achieve their business objectives efficiently and fulfil their mission with great effect (safe change).

Unlike conventional process improvement consultancies that provide one-off, generic interventions and base their work on Taylor and his manufacturing-based, "scientific management", People and Process Limited offers a true partnership in organisational transformation and an approach appropriate for the unique demands of knowledge-based service organisations.

The people doing the work are placed at the centre of the transformation effort and are empowered with full and easily accessible documentation and comprehensive staff training.

People and Process Limited is your partner in aligning structure and process to your mission. We...

• coach managers in counter-intuitive ways to increase effectiveness. By eliminating waste from processes, overall costs reduce and standards of customer service increase, naturally.
• train analysts in the methodology needed to provide managers the information they need to transform their organisations.
• consult with organisations to implement the knowledge and methodologies so that leaders can bring the organizational focus back to delivering what their clients want, rather than attempting to meet arbitrary targets, and give executive leaders the tools they need to continue improving the way work is done long after we've gone...

Read about our client results.

Read about our process.

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