Who is People and Process Limited?

And what is their vision?

People and Process Limited is a New Zealand registered company. We work with service organisations throughout the Asia-Pacific region.

Our Vision

Organisations worthy of human dignity

Our Mission

To have our methodology become part of the everyday business language in all New Zealand organisations with more than 150 employees.

Our Core Purpose

The core purpose of People and Process Limited is to help service organisations transform themselves into top performers: for their clients, for their employees, for their shareholders.

We do this by teaching functional Heads of Departments in service organisations how to walk in their customers' shoes.

A symptom of our success will be Chief Operations and Chief Information Officers who form partnerships that create organisations in which people feel fulfilled in their work and with which clients enjoy transacting.

People and Process Limited is an organisation transformation consultancy for the CIOs and COOs of service organisations who are concerned that their current organisational structure and process hinders the fulfilment of their organisation's mission.

People and Process Limited assists service providers to transform their organisational structure and processes by using state-of-the-art process modelling and enterprise architecture methodology and tools (organisational cartography) combined with practical strategic management techniques, which will enable the client organisations to achieve their business objectives efficiently and fulfil their mission with great effect (safe change).

Unlike conventional process improvement consultancies that provide one-off, generic interventions and anchor their work in Taylor and his manufacturing-based, "scientific management", People and Process Limited offers a true partnership in organisational transformation and an approach appropriate for the unique demands of knowledge-based service organisations.

The people doing the work are placed at the centre of the transformation effort and are empowered with full and easily accessible documentation and comprehensive staff training.

Partnership

People and Process Limited is your partner in aligning structure and process to your mission. We...

• coach executives in counter-intuitive ways to increase effectiveness. By eliminating waste from processes, overall costs reduce and standards of customer service increase, naturally.
• train practitioners in the methodology needed to provide managers the information they need to transform their organisations.
• consult with managers to implement the knowledge and methodologies so that leaders can bring the organizational focus back to productivity, delivering what their clients want, when they want it, at a price they can afford, rather than attempting to meet arbitrary targets, and give executive leaders the tools they need to continue improving the way work is done long after we've gone...

Read about our client results.

Read about our process.

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