The People and Process Article Library

Purpose . Measure . Method

Our Article Library has three main categories which underpin U-A-I, the strategic planning model that turns command-and-control on its head, and the foundation of our business process transformation programme. You'll find everything you need to implement your quality assurance process

You'll find articles that will show you how to

• Understand your Purpose
• Assess your Measure
• Improve your Method

Understand your Purpose

Without understanding, all change is blind. Articles in this section deal with understanding the purpose of your business, how to blend your strategic vision with operational imperatives.

Start with an article on The Art of Process Mapping, then move onto more in-depth articles on...

• Business Process Mapping and Modelling
• Enterprise Architecture
• Organizational Development
• Process Behaviour and Performance
• Strategic Planning

Assess your Measure

Are you using the right measures. It may be true that you can only manage what you measure but are the measures you're using giving you the information you need?

Articles in this section deal with assessing the current state of your business. Begin with understanding why Total Quality Management destroys Service, then move onto more in-depth articles covering...

• Business Process Management
• Knowledge Management
• Quality Management
• Risk Management

Improve your Method

Take your organisation to the next level of performance! Articles in this section deal with improving the way you work.

How can you be sure that your Organizational Change initiatives will actually improve the situation? Read articles on...

• Business Process Improvement
• Change Management
• Productivity Improvement
• Project Management

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