Everyone has a Broken Business Process story to tell

What's yours?

Every broken business process tells a story.

And we all like stories, don't we?

So come and share your process story. Good or bad. And help organisations understand their business from your point of view...

By sharing your stories of good and bad business processes from a client point-of-view, you can help managers of large organisations become more aware of customer satisfaction. The only thing that really matters from a business point of view.

We're starting with health and telecom, which seem to be the two sectors that give people the most grief...

• Share your Health Sector story here
• Share your Telecom provider story here
• Share your Service Sector story here
• Want to discuss business processes in general? You can do that right here.

Broken Business Processes in Health

You might have a story to share about broken processes in our health sector. A situation where the administrative didn't keep up with the clinical.

Or where a breakdown in communication caused an appointment to be cancelled at the last moment, causing you or your loved ones untold disruption to your lives.

Tell us YOUR story!

Broken Business Processes in Telecommunications

What's the longest you've ever been put on hold by your telecom provider? How many times have you had to call back to get a fault fixed in their equipment?

Tell us your stories here and help us help them increase their customer satisfaction levels...

Broken Processes in other Domains

Maybe you've had problems with the tax department or immigration or some other service sector organisation. Not the illegal type of problems. The ones where they've messed you around...

Here's the place to tell us how their broken processes made you put your life on hold while you fought your way through their "complaints process" to set the record straight.

Why Business Processes are Important

Have some thoughts on process management you'd like to share? Maybe you have some thoughts on how to tell if a process is broken? Or a story on what a broken process means to your clients and how you fixed it.

Tell us your story of a broken business process and how it affected you in your daily work. What works for you, what doesn't.

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