Every Business Process tells a Story

Every business process tells a story.

And we all like stories, don't we?

So come and share your process story. Good or bad. And help organisations understand their business from your point of view...

By sharing your stories from a client point-of-view, you can help managers of large organisations become more aware of customer satisfaction. The only thing that really matters from a business point of view.

We're starting with health and telecom, which seem to be the two sectors that give people the most grief...

• Share your Health Sector story here
• Share your Telecom provider story here
• Do you have a story from some other service industry, be it public or private? You can share your service sector story here
• Want to discuss business processes in general? You can do that right here. Or skip the submission form and start reading what others have had to say!

Broken Health Processes

You might have a story to share about broken processes in our health sector. A situation where the administrative didn't keep up with the clinical.

Or where a breakdown in communication caused an appointment to be cancelled at the last moment, causing you or your loved ones untold disruption to your lives.

Tell us YOUR story!

Broken Telecom Processes

What's the longest you've ever been put on hold by your telecom provider? How many times have you had to call back to get a fault fixed in their equipment?

Tell us your stories here and help us help them increase their customer satisfaction levels...

Broken Processes in other Domains

Maybe you've had problems with the tax department or immigration or some other service sector organisation. Not the illegal type of problems. The ones where they've messed you around...

Here's the place to tell us how their broken processes made you put your life on hold while you fought your way through their "complaints process" to set the record straight.

Why Business Processes are Important

Have some thoughts on process management you'd like to share? Maybe you have some thoughts on how to tell if a process is broken? Or a story on what a broken process means to your clients and how you fixed it.

Tell us your story of business processes and how they affect you in your daily work. What works for you, what doesn't.

Return to Home Page from this page on Business Process stories