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How do you tell if there's a Broken Business Process in your Telecom Provider?

Do you have a story to share about a broken business process in your telecom provider?

What's the longest you've ever been put on hold?

How many times have you had to call back to get a fault fixed in their equipment? Tell us your stories here and help us help them increase their customer satisfaction levels...

Skip the submission form and start reading!

If you have a broken health process story to share, we're also very interested in that. Please use this page to share your health sector story.

If you simply want to contact us, please do not use the form below, but go to our contact page instead. Thanks!

With all the stories about shareholder returns for our telecom providers in the news recently it seems that they've forgotten that they exist to provide a service. So we need to find real examples of broken processes so that we can help fix that perception.

And the best people to identify broken processes in the telecommunciations sector are customers!

From ringing up to have a telephone connected to trying to get a fault fixed, we all have stories to share. What's yours?

Have a Telecom saga to share?

Do you have a great story about this? Share it!

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What Other Visitors Have Said

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Why don't they call back? Not rated yet
I rang my telecom provider (ihug in New Zealand) to lodge a fault ticket and they assured me of a 24 hour turnaround time.

After 24 hours, I rang back ...

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Process Management