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Have You Ever Experienced a Broken Business Process in the Service Sector?

Do you have a story to share about a broken business process in other service industries?

Everywhere you look there are stories about the tax department or immigration messing up people's lives because something went wrong in an internal process. We need to find real examples of broken processes so that we can help fix them.

And the best people to identify broken processes in any service sector are clients!

Skip the submission form and start reading!

If you have a broken health process story to share, we're also very interested in that. Please use this page to share your health sector story.

If you have a broken telecom process story to share, we're also very interested. Please use this page to share your telecom story.

If you simply want to contact us, please do not use the form below, but go to our contact page instead. Thanks!

From playing "telephone tag" with the person who can answer our questions to trying to find that person in the first place, we all have stories to share.

Some more poignant than others...

But all equally disturbing when a (usually) avoidable breakdown in communication causes untold disruption to your lives.

Have a Broken Process Story to Share?

Do you have a great story about this? Share it!

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TIP: Since most people scan Web pages, include your best thoughts in your first paragraph.

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