Have You Ever Experienced a Broken Business Process in the Service Sector?

Do you have a story to share about a broken business process in other service industries?

Everywhere you look there are stories about the tax department or immigration messing up people's lives because something went wrong in an internal process. We need to find real examples of broken processes so that we can help fix them.

From playing "telephone tag" with the person who can answer our questions to trying to find that person in the first place, we all have stories to share.

Especially those who work within the service sector! You know how things really work and are in the ideal position to tell us what can be done to fix it...

And the best people to identify broken processes in any service sector are clients!

Skip the submission form and start reading!

From playing "telephone tag" with the person who can answer our questions to trying to find that person in the first place, we all have stories to share.

Some more poignant than others...

But all equally disturbing when a (usually) avoidable breakdown in communication causes untold disruption to your lives.

Have a Broken Process Story to Share?

Do you have a great story about this? Share it!

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