Testimonial
How invasive to our work would it be?
That was my immediate concern when I knew Stephen would be conducting a Business Process Modelling and Enterprise Architecture (BPMEA) Project at ESR. I wondered how much extra energy would need to be applied to contribute meaningfully to the exercise.
I need not have worried. The benefit of Stephen's findings have far outweighed those initial (minimally) negative concerns.
With his team, he identified...
- wasteful processes and gave ideas on how to minimise/write these out
- opportunities for ensuring generic comparability across different areas of work
- instances of double-handling, inconsistencies in similar processes and potential areas for streamlining activities
To any colleagues needing similar work done, Stephen has my highest recommendation.
He is very collegial, professional and thorough. He completes agreed tasks, is intelligent and, most importantly, has a pleasant demeanour even when delivering "bad" news!
Thanks for seeing it through to the end at ESR Stephen, we all have a lot to learn from you.
Best wishes!
Dr Fiona Thomson-Carter
General Manager, Environmental Health
Institute of Environmental Science and Research Limited (ESR)
New Zealand
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Stephen Hay helps large, mature service organisations become nimble and proactive.