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Building durable productive capacity

Creating more client value with the same resources...

Stephen Hay and his company People and Process use business process transformation and enterprise architecture to help service organisations dramatically increase their productive capacity.

His focus is on highly-specialised service organisations in domains such as scientific research, software development, healthcare and telecommunications needing to reconcile the competing demands of...

individual pursuit of professional knowledge
efficient and effective operational management
security and ease of access to information

Since 2001 Stephen has helped clients identify the value adding processes in their organisation, identify process waste, and remove it.

Our clients have found that our three-pronged approach to process transformation gives the greatest benefit:

consulting helps managers make the changes necessary to increase productive capacity
coaching helps executives provide crucial top-level support
training ensures that the improvement continues long after we've gone...

Many service organisations use 40-60% of their capacity on unproductive work. Are you ready to transform your business processes?

Testimonial

How invasive to our work would it be?

That was my immediate concern when I knew Stephen would be conducting a Business Process Modelling and Enterprise Architecture (BPMEA) Project at ESR. I wondered how much extra energy would need to be applied to contribute meaningfully to the exercise.

I need not have worried. The benefit of Stephen's findings have far outweighed those initial (minimally) negative concerns.

With his team, he identified...

wasteful processes and gave ideas on how to minimise/write these out
opportunities for ensuring generic comparability across different areas of work
instances of double-handling, inconsistencies in similar processes and potential areas for streamlining activities

To any colleagues needing similar work done, Stephen has my highest recommendation.

He is very collegial, professional and thorough. He completes agreed tasks, is intelligent and, most importantly, has a pleasant demeanour even when delivering "bad" news!

Thanks for seeing it through to the end at ESR Stephen, we all have a lot to learn from you.

Best wishes!

Dr Fiona Thomson-Carter
General Manager, Environmental Health
Institute of Environmental Science and Research Limited (ESR)
New Zealand